Refunds & Returns

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantee that ensures you’ll receive your item on time and as described. Everyone who shops on roottherapy.shop receives the following guarantees:

• Full refund if you don’t receive your order
• Full refund if your order does not arrive within the guaranteed time (45 business days, not including 2–5 business days processing)
• Full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)

All our products are backed with a 60-day money-back guarantee. Just contact us at support@roottherapy.shop and we will refund the purchase price.

Easy returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. Returns are at your expense.

Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.