Free shipping on orders over $150 • Scalp-first care created by a Master Stylist & Trichologist
Free shipping on orders over $150
Answers about orders, shipping, our products and what to expect from your routine.
In-stock items ship within 3 working days. Delivery typically takes 5 to 20 working days after dispatch, depending on your location.
Yes. You'll receive tracking information within 2 to 5 working days. You can also check your order on our Track Your Order page.
Free shipping applies to qualifying orders. Current thresholds and rates are listed on our Shipping & Delivery page.
Yes, within 12 hours of placing it. Please contact us as soon as possible with your order details.
Take our hair quiz, use the System Selector or book a consultation for recommendations based on your hair type, concerns and goals.
Yes. Root Therapy products are made for curly, coily, straight and wavy textures, and for men, women and children.
Our products use gentle, high-quality ingredients. We still recommend a patch test before full use.
It depends on the product, your scalp and your consistency. Results vary from person to person; a steady routine matters most.
A healthy diet, staying hydrated and limiting excessive heat or chemical treatments can all support your results.
Please check with your healthcare professional before use if you have a medical condition or take medication. Hair loss can have many causes.
